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News Archive: January–May 2002

Summer Hours for the Customer Service Center

Posted May 31, 2002

Effective Monday, June 3, 2002, the ITCom Customer Service Group will begin summer hours. The new hours will be:
  • Monday-Friday: 8AM - 4:30PM (excluding holidays)

For more information, visit the Customer Service Center page.

Change in Operator Weekend Hours

Posted May 3rd, 2002

Beginning Sunday, May 5, operator services will be reducing their weekend hours of operation. The new hours will be:
  • Saturdays: 9AM - 5PM
  • Sundays: 11AM - 7PM
For more information, visit the Operator Services page.

UMnet Backbone Upgrade

Posted May 1, 2002

An aggressive plan to upgrade the Ann Arbor campus UMnet backbone is well underway. This upgrade was one of several recommendations outlined by the President's Information Revolution Commission (PIRC). The use of and need for networked voice, data, and video services have been rising at exponential levels in recent years. The UMnet upgrade will enable University of Michigan Ann Arbor campus faculty, staff, and students from all disciplines to continue to fully participate in a vast range of research and communication projects. The upgrade will also provide the University community with continued and enhanced access to a wide array of voice, video, and data services.

For more information, please see the Spring 2002 UMnet Backbone Upgrade newsletter.

Summer Rush may cause order delays

Posted April 23rd, 2002

SUMMER RUSH!

Over the next few months, many departments will be completing major renovations that require extensive telephone and data service order activity. This increased service order volume may cause a delay in the normal expected turnaround times. In order to have your orders completed in a timely fashion, please allow an additional 5 to 7 business days for processing.

ITCommunications Tech Fair 2002

Posted April 12, 2002

ITCommunications Tech Fair 2002, May 8 & 9 at the Alumni Center, will be fun filled days for U-M faculty, staff and students interested in seeing what's new in telecommunications technology. See first hand and talk with ITCom staff about some of the latest advances in areas such as Voice over IP (VoIP), Unified messaging, the next generation backbone, Wireless LANs, Adaptive Technologies, and much more. For more information, including, details about what will be available, hours, and maps see the ITCom Tech Fair 2002 Web Page.