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News Archive: January–December 2004
ITCom Holiday Schedule and Service Order DeadlinesPosted October 21, 2004ITCom will be closed November 25 (Thanksgiving) and 26, 2004 and December 24, 2004 - December 31, 2004. The following deadlines have been established to help ensure that ITCom Service Orders are completed in a timely fashion during the holiday periods. For guaranteed service, Service Orders must be received no later than 3 p.m. on the following dates:
December 10 - routine orders that need to be completed by December 23, 2004 December 17 - routine orders that need to be completed January 3-7, 2005 Please note these dates are for guaranteed services. ITCom will make every effort to complete all orders in a timely manner. Telephone number changes and new dialing patterns in University HousingPosted September 1, 2004New Telephone Numbers and New Dialing PatternTelephone numbers for students living in University Housing Residence Halls and Northwood Single Student Housing have changed. The phone numbers in these locations are now in the 565 exchange. Telephone numbers in the Lawyer's Club and Northwood Family Housing have not been changed.New Dialing Pattern for 565 exchangeThe 565 exchange is a campus exchange, however, it requires a different dialing pattern than other campus exchanges. This is because there is a 615 exchange on campus.Calling from a 565 exchange telephone
Calling to a 565 exchange number from a campus phoneTo reach a University Housing 565 exchange telephone number from a non-565 exchange campus telephone (including campus courtesy phones and red box phones with dial pads outside each hall's main entrance) you must dial "9" and seven digits. There is no local charge for dialing a 565 number from a campus telephone.Student Voice MailStudents in University Housing Residence Halls and Northwood Single Student Housing will be provided U-M Message Center telephone voice mail service. (To access Message Center, students will dial 936-5000.) Those students in private rooms, including resident staff, may request voice mail with advanced features, such as web access, fax service, and long distance call return. Requests for advanced features will be handled by ITCom Customer Service at 763-2000.Why was this change made?The decision to give students 565 numbers was made because the University has a limited number of traditional campus numbers (i.e., those numbers that can be 5-digit dialed). The University Housing student population is a specific and transitional group. New students are only familiar with 7-digit dialing and should not notice any inconvenience. Less than half of the students who lived in University Housing last year will return this year. Returning students are being given new dialing instructions.Last year each student living in a University Housing residence hall was assigned a personal number, in addition there was a room telephone number assigned to each telephone in student rooms. The room telephone number was needed to meet the needs of non-student residents, such as summer campers and conference attendees. Both personal and room phone numbers rang on a single telephone. When these students were asked to comment on the personal and room telephone number services, they reported that they did not perceive their personal telephone number to be an advantage. This year, we are returning to the previous service model and only room telephone numbers are being provided. We appreciate your understanding of this change. If you have further questions, please do not hesitate to contact your unit's ITCom Project Manager.
The University of Michigan Hospitals and Health Centers (UMHHC) is moving their telephone service to SBCPosted September 1, 2004IT Communications (ITCom) staff have been working with staff from UMHCC and SBC to facilitate this change. The cutover of telephone service in UMHHC locations has started and is projected to continue through at least January 2005. All parties working on this project are working very hard to make certain there is no disruption in telephone service during this transition. However, it is possible that telephone service to campus locations will be affected when an SBC cutover takes place.Please be assured that a smooth transition with no disruption in telephone service is our goal. Should any corrective action be needed, ITCom will respond as quickly as possible.
Rate Increase for Comcast High Speed Internet ServicePosted August 10, 2004Comcast has notified ITCom that they plan to upgrade their billing system. As a result of this change the U-M contract will be changing and there will be a rate increase for Comcast High Speed Internet service billed to a University of Michigan department account. At this time we do not know the exact rate or date this change will be effective. We expect the monthly recurring charge to be approximately $60.00 and have been told the change will be completed prior to December 31, 2004.
U-M Hospitals and Health Centers OrdersPosted August 6, 2004All telecommunications orders for locations with a U-M Hospitals and Health Centers Department ID should be submitted through the Hospital Communications Office. Please note it is still possible to use the ITCom Online Service Center (OSC). Simply setup your OSC order approval to be a designated person in the Hospital Communications Office.Thank you for your cooperation. Following this process will help ensure your requests are handled in the most efficient manner. Thank you.
1612 NCAC Campus Zip 2455
Phone: 647-8400
Summer Rush!Posted May 27, 2004Over the next few months, many departments will be completing major renovations that require extensive telephone and data service order activity. This increased service order volume may cause a delay in the normal expected turnaround times. In order to have your orders completed in a timely fashion, please allow an additional 5 to 7 business days for processing.
Summer Hours for Customer Service CenterPosted May 27, 2004Effective Tuesday, June 1, 2004, the ITCom Customer Service Group will begin summer hours. The new hours will be:
For more information, visit the Customer Service Center page.
Family Housing Telephone Service ChangePosted March 22, 2004Beginning April 1, 2004, the SBC cost associated with publishing Family Housing resident telephone numbers in the SBC directory will no longer be paid by Family Housing. Please see http://www.itcom.itcs.umich.edu/telephone/fam_directory.html for complete details.
National Internet2 DayPosted March 11, 2004National Internet2 Day is March 18, 2004. It will feature a series of virtual presentations, demonstrations and performance events across disciplines. Additional information about National Internet2 Day, including viewing options is available at: http://www.itcom.itd.umich.edu/i2/2004i2day/
Merit Global Service Rate IncreasePosted January 19, 2004Merit Network has announced a price increase for Merit Global Service (MGS), one of two national/international dial-in services offered by ITCom to the University community. Effective Monday, February 16, 2004 the hourly rate for MGS for U-M affiliated users will increase from $2.00 to $2.50. MGS remains the more cost effective of the two services. The hourly rate for the other national/international dial-in service, Merit For-Fee 800 Service, is $5.75. Additional information about the national/international dial-in services is available on the web at: http://www.itcom.itd.umich.edu/dialin/natdial.html
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