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Announcements From ITCom
Station Cable Installation Rates Will Change on February 1The rates for routine Station Cable installations will change on February 1, 2008.
For complete installation descriptions, please see Station Cable and Communications Outlet Rates.
ITCom Hours December 2007–January 2008ITCom Customer Service CenterClosing early: at 12:00 noon, December 24.Emergency repair requests: Emergency voice, data, or video repair requests during the holiday break should be reported to Routine repair requests: For non-emergency voice, data, or video repair requests, call
University Operators(University telephone operators atOpen: 9:00 a.m.–5:00 p.m., December 26–28 & December 31. Automated system available: A 24-hour automated system at More ITCS 2007–2008 Holiday Hours
Set Up a Temporary Phone Greeting for Holidays and VacationsA temporary greeting temporarily overrides your regular greeting while you are away from your office. Using a temporary greeting eliminates the need to re-record your personalized regular greeting when you return to the office after a vacation or other time away.U-M Voice Mail (and Centrex Meridian)
U-M Message Center
ITCom Holiday Schedule and Service Order DeadlinesITCom will be closed November 22 (Thanksgiving) and 23, 2007 and December 25, 2007–January 1, 2008.The following deadlines have been established to help ensure that ITCom Service Orders are completed in a timely fashion during the holiday periods. For guaranteed service, Service Orders must be received no later than 3 p.m. on the following dates:
Please note these dates are for guaranteed services. ITCom will make every effort to complete all orders in a timely manner. In addition to the dates mentioned above, please refer to the ITCS Production Freeze Schedule for dates that may impact some service requests.
Big Ten Channel available on campusThe Big Ten Channel is available on campus. It is carried on UMTV, channel 39. UMTV is available in many campus buildings includingIn addition, the Big Ten Channel is available on UM IPTV ("Open Channel"). This is a part of the ongoing Internet Protocol Television (IPTV) Investigation being conducted by ITCS/ITCom.
Fall Rush: Please Allow Additional Time for Your Order to Be ProcessedIn preparation for the Fall Semester, many departments are trying to complete major renovations that require extensive telephone and data service order activity. This increased service order volume may cause a delay in the normal expected turnaround times. In order to have your orders completed in a timely fashion, please allow an additional 7 business days for processing. Your patience during this time is greatly appreciated.
UM IPTV InvestigationThe initial portion of the UM IPTV Investigation has been successfully completed. The decision has been made to continue the investigation. We are in the process of making some changes, including the channel line-up.
New Campus Television ServiceITCom has upgraded the campus television network, including residence halls, over the summer. This is NOT to be confused with the IPTV investigation trial. The campus hybrid fiber/coaxial television networks were upgraded to provide a combination of educational, entertainment, and locally produced content. The residence halls have a 91 channel lineup and the rest of campus has a 53 channel lineup.The cost for television service increased to $16.50 per device effective July 1, 2007. If you have any questions, or would like to speak to an account manager to receive this service, please contact your ITCom service representative (763-2000 or itcom.csr@umich.edu).
UM IPTV InvestigationAll U-M faculty, staff and students are invited to participate in this investigation.ITCom is investigating a new service—Internet Protocol Television (IPTV)—that allows University broadband users to receive live, quick-start Internet television. Software developed by Sugih Jamin, a U-M associate professor of electrical engineering and computer science and co-founder of Zattoo Inc. is being used. Information about the investigation, the Zattoo client and a short user survey are available online.
Voice-over-IP (VoIP) CallManager UpgradeAn upgrade of VoIP services on the CallManager is scheduled to take place on Saturday, March 31, 2007. The upgrade will begin at 7:00 a.m. We do not anticipate an interruption of service for most users. However, during the upgrade, the ICD application used by Executive Education and the Registrar's Office will be unavailable.After the upgrade a new feature, Immediate Divert (iDivert), will be available. This feature enables a call to be diverted immediately to voice mail. Instructions for using this feature, as well as other VoIP features, are available on the web. Users who access the CallManager User Options on the web to configure their call forwarding or speed call features will need to call 734-763-2000 option 4 to get their new password on Monday, April 2. Messages are being sent to all VoIP users to both remind them of the upgrade and let them know when the upgrade has been completed. We expect this to be a smooth transition. Please report any problems that you may experience with your VoIP phone by calling ITCom Repair at 734-647-8888.
Check Your Password When You Change Your Clocks on March 11When you change your clocks for the start of Daylight Saving Time on March 11, check your password. Daylight Saving Time is starting earlier this year than in years past, and computer operating system vendors have released patches for their operating systems to ensure that your computer displays the correct time. More Information »
Telephone Tax Credit on 2006 Income TaxesThe University of Michigan is tax exempt. As such, it does not pay Federal Excise Tax on long distance calls. Michigan Sales tax on domestic long distance calls made by students and personal domestic long distance calls made by faculty or staff is collected and paid. No tax is collected on international calls.
Local Telephone Call Rate IncreaseThe charge for local telephone calls made from all University of Michigan telephones on the Ann Arbor, Flint and Dearborn campuses will increase from $ .06 to $ .07 per call as of March 1, 2007. ITCom was notified by AT&T, our local call carrier, of this rate increase the first week of February 2007.
New Telephone Services for the Northwood CommunityTo provide consistent telephone services to the Northwood Community, telephone numbers and voice mail for those who still have services on our older system will change February 1 at 7:00 a.m. Complete information »
ITCom Toll Statement information available onlinePosted August 25, 2006ITCom Toll Statement information is now available in the Monthly Charge Detail Report. Information about this report is available on the web. ITCom Toll Statement information was printed and mailed to departments prior to June 30, 2006. |
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Page Last Modified: March 31, 2008, 5:07PM
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