Faculty & Staff Billing Information

Overview Reports & Reconciliation Tools Progressive Billing of Project Work Orders Project Pre-billing Alternative Frequently Asked Questions Additional Resources

Frequently Asked Questions

Billing Cleanup

• How do I have a Feature discontinued or removed from my telephone?
• How do I have a Directory Number disconnected?
• How do I have a Directory Number moved to a different location?
• What if there is a Directory Number on my Inventory and Location Report that has no location?

Chartfields

• How do I change the chartfields that one or more of my Features or Directory Numbers are billing to?

Credits

• Can I receive a credit for an erroneous charge?

Monthly Billing

• How does the monthly billing cycle work?
• Why are call usage charges from last month on the current Telephone Toll Statement?

Monthly Charge Detail

• Will I still get a mailed copy of my Telephone Toll Statements?
• How can I be notified when the Monthly Charge Detail Report is updated?
• Why does the report say "No Name Match" or "Multiple Name Matches"?
• How do I change the name that appears on the statement?
• Why does the location appear differently the CSV version of the report?
• What can I do with the CSV download?
• How do I sort the CSV File by a particular column?
• Where can I get more help with the CSV files and MS Excel?
• How do I print the ITCom Monthly Charge Detail?

Obtaining More Information

• How do I receive more information about an unrecognized Feature or Directory Number listed on my SOA Voucher Detail Report?
• How do I receive more information about an unrecognized Feature listed on my Inventory and Location Report?
• How do I receive more information about an unrecognized Directory Number listed on my Inventory and Location Report?
• What if a Directory Number listed on my SOA Voucher Detail or Inventory and Location Report is a non-working number?

Online Service Center Access

• How do I change the Department ID Manager for Online Service Center access?

Contacting the Billing Group

• How do I contact the ITCom Bill Inquiry Group?