Faculty & Staff Billing FAQ

Changes in telephone features can be made through the Online Service Center (OSC) under Add/Cancel Phone Features. Non-billable features can also be changed by contacting ITS Comm Billing at (734) 763-2000 or itscommbill@umich.edu.

A request to disconnect a directory number or phone line can be made through the Online Service Center (OSC) under Disconnect a Phone Line.

A request to move a directory number or phone line to a different location can be made through the Online Service Center (OSC) under Move a Phone Line.

If the Directory Number in question is a Primary Directory Number (that is, it is on Key One of a set), the location should be indicated on the report. Contact ITS Comm Billing at (734) 763-2000 or itscommbill@umich.edu to have this corrected. However, if the Directory Number is not a Primary Directory Number (not on Key One of a set), or if it is DATA, VIDEO, AUTH CODE or CALLING CARD, there is no location information for these types of service numbers.

See ChartField Changes.

Please send your request for credit to itscommbill@umich.edu. Credits are issued in accordance with ITS Comm Policies.

The billing cycle runs from the 20th of the month to the 19th of the next month. All changes and charges processed during this time period by ITS Comm are submitted to M-Pathways, which in turn provides the data to Department ID Managers via the Statement of Activity, Account Usage, and Monthly Charge Detail. After the data has been submitted to M-Pathways, all ITS Comm Reports are available to view within the Online Service Center (OSC) by the end of the month after the end of each billing cycle.

It depends on the long distance vendor that is used at the time the call was dialed. The billing period that certain vendors follow when sending the call detail to ITS does not always comply with our monthly billing cycle. ITS passes the charges along to departments as soon as the detail is received from the vendor.

Toll Statements are available by the end of the calendar month after each monthly billing cycle. To receive email notification that new reports are available, you can add yourself to the ITSComm Monthly Notify group.

Telephone user names are based on data maintained in Wolverine Access.

• If a phone number has not been entered as a "UM Work" phone number in Wolverine Access, then "No Name Match" will be displayed in the report.
• If multiple people have registered the same telephone number as their "UM Work" phone number, "Multiple Name Matches" will be displayed on the report. This will often happen with group numbers such as a department call-in line.

Each person must edit his or her own phone number in Wolverine Access. For more information please see How do I change the name that appears on the Toll Statements? below.

Names associated with phone numbers appearing on Toll Statements are pulled from Wolverine Access using the listing of whoever shows that phone as their university work number. Each person enters his or her own "UM Work" phone number into Wolverine Access under Campus Personal Information.

Due to limitations in a CSV (Comma Separated Values) file, we are unable to show all locations if a service exists in multiple locations. If you need to see all locations of a service with multiple locations, please use the Inventory and Location Report or the PDF version of Toll Statements.

The CSV (Comma Separated Values) version of Toll Statements contains information in a format that can be opened by a spreadsheet application such as Microsoft Excel. This file can be easily manipulated and is useful for many things, such as:

• Sort by call amount to show the most costly phone calls
• Sort by call type
• Delete the local or toll call information if the data is not relevant to your department
• Copy and paste calls by a particular user into a new spreadsheet to aid in reconciliation
• Use formulas to calculate totals and create reports

If you would like more help using Excel, please see Where can I get more help with the CSV files and Microsoft Excel? below.

While the CSV files can be opened in any spreadsheet application, the instructions below apply to Microsoft Excel:

1. Open the CSV file using Excel
2. Select all of the data by clicking the box in the upper left (or use CTRL+A)
3. In the menu, choose Data > Sort
4. In the Sort dialog box, choose the column that you wish to sort by
5. Click OK

If you would like more help using Excel, please see Where can I get more help with the CSV files and Microsoft Excel? below.

ITS Education Services offers a wide variety of workshops and training, including several courses on Microsoft Excel.

If you have an unrecognized Directory Number, take a look at the Inventory and Location Report to learn the location, charges, and associated features.

The Telephone Features page provides descriptions of the features listed on the Inventory and Location Report. If you need additional information, please contact ITS Comm Billing at (734) 763-2000 or itscommbill@umich.edu.

Please contact ITS Comm Billing at (734) 763-2000 or itscommbill@umich.edu.

If you are a Department ID manager, your access to the Online Service Center (OSC) has been set up for you by ITS through M-Pathways. Should you need to change who the Department ID manager is, please go to How to Request Access for information. Online Service Center data is updated from M-Pathways weekly.

Email: itscommbill@umich.edu
Phone: (734) 763-2000