Procedure for the Procurement of Conduit for Routine Orders

ITCom Standard Practice Guide

Revised 09/01/98

DETERMINATION OF NEED

Pre-surveys (Customer Billable)

If the CSR/PM determines, or the customer requests, that a pre-survey is needed for available conduit or power, the CSR/PM will fill out a pre-survey request form. The CSR/PM will give the form and a copy of the service request to the FC who will perform the field survey. The Telephone Service Request will follow standard routing procedures. The FC will return the pre-survey to the CSR/PM. The form will indicate if conduit or other electrical work is required. The CSR/PM will notify the customer of the results of the pre-survey. If needed, upon customer approval FC will fill out a PDWR and return to CSR/PM. CSR/PM will work with customer and get chartfield number and signature then forward to Plant Department. After the PM is notified of the completion of the PDWR the order will be forwarded to the FSU.

Estimates

If the customer requires an estimate for conduit or power installation, the CSR/PM will advise the customer to contact the Plant Department to arrange for the estimate. If the customer is uncomfortable working with the Plant Department, the PM can request Infrastructure Foreman to provide the estimate, working in conjunction with Plant by completing a PDWR with request for estimate only with the description of work.

Discoveries in the field

If in the course of doing an installation the technician determines that additional conduit, power or raceway is required to complete the order, the technician will notify his immediate supervisor. The supervisor (FC) will contact the Infrastructure Foreman who will obtain customer approval prior to submitting the conduit request. The FC will note on the order and in the FPSO database that a PDWR was submitted. The FC will notify the CSR/PM of the WR# (Work Request) number for billing from the Plant department.

PROCESSING PDWR (QUICK TURN AROUNDS)

The Infrastructure Foreman will fill out the PDWR and obtain a Work Request number from Plant with your chartfield number, by calling 647-2059. A copy of the PDWR indicating the associated tracking number will be attached to the service request and the PM will make note of this in the FPSO database memo field. The Infrastructure Foreman will keep a log of all Work Request numbers and associated order numbers.

CUSTOMER / PLANT / NETWORK SYSTEMS INTERFACE

The Infrastructure Foreman is the contact person for all PDWR generated by the FSU. If the electrician has any questions concerning the PDWR or if any delays will be incurred due to problems with the installation, he will contact the Infrastructure Foreman. The FC will advise the CSR/PM or customer if the delays in conduit or electrical installation will impact the overall due date. The electrician will notify the Infrastructure Foreman when the work is complete.

Billing

The CSR/PM will contact the Plant Business Office 4-8401 to verify that the PDWR has been completely closed out and what the final cost is. Then the PM will make note of this in the FPSO database memo field and on a copy of the PDWR before handing off the package to the billing analyst.

CSR - Customer Service Representative

PM - Project Manager

FE - Field Engineer

FC - Field Coordinator

FSU - Field Service Unit

FPSO - FoxPro Service Order

PDWR - Plant Department Work Request

Conduit Order Form