Saturday May 17 2008
Information Technology Central Services at the University of Michigan
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Contact ITCom Services

To ask a question about: Contact:
ITCom Web Site E-Mail: itcom.web@umich.edu
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Customer Service Center
  • info on products & services
  • place an order
  • order form assistance
    		•  Phone: (734) 763-2000
    • Option 1: for Students (student billing and accounts)
    • Option 2: Repairs
    • Option 3: for Administration (billing questions)
    • Option 4: Telephone, Data, or Video questions
    E-Mail: itcom.csr@umich.edu
    Fax: (734) 936-7787
    Billing Inquiries
    Questions about your Bill? (Provide as much detail as possible and include any relevant attachments)    		 Fill out our online form,
    or fill out and fax our Billing Inquiry PDF

    Phone: (734) 763-2000
    E-Mail: ITComBill@umich.edu
    Fax: (734) 936-7787
    Field Service Unit
    Questions regarding current or upcoming projects, or concerns related to the installation of voice, video, and data service.    		 PDF Field Coordinators (PDF)

    DOC Field Coordinators (MS Word)
    ITCS Accounts
  • uniqnames
  • passwords
  • ITCS billing information
  • computing accounts
    		•  Phone: (734) 764-8000
    E-Mail: itcs.accounts@umich.edu
    Computing Assistance
    For general questions regarding how to use ITCom/ITCentral's computing services.    		 Phone: (734) 764-HELP
    E-Mail: online.consulting@umich.edu
    Repairs
    Report problems or request repairs of U-M managed telephone, video or computer networks.    		 Phone: (734) 647-8888
    Network Operations Center (NOC)
    Monitoring & Troubleshooting for customers' networks 24 hours a day, 365 days a year    		 Phone: (734) 647-8888 (Repairs)
    Project Managers
    Assigned to each UM academic and non-academic unit to meet their departmental voice, video and data networking goals.    		 Project Managers Contact List
    Dial-In
    All U-M dial-in services were discontinued as of July 2, 2007.    		 Phone: (734) 764-HELP
    E-Mail: online.consulting@umich.edu
    Lead Team Members
    ITCom organization and Lead Team contact information.    		 See the Lead Team Members page.
    * you need a uniqname and UMICH password to access Lead Team information.
    If you're looking for a specific ITCom staff member, check the University of Michigan Online Directory or call the University Operator at (734) 764-1817.