Customer Service Center

Welcome to ITCom's Customer Service Center. We provide assistance for U-M's voice, video, and data services. If you have questions regarding our products or services, want to place an order, request a repair, or resolve a billing problem, you've come to the right place!

Hours of Service
Monday-Friday: 8:00 a.m. - 4:30 p.m. (Excluding Holidays)

Phone: (734) 763-2000
   Option 1: Student telephone service and billing questions
   Option 2: Repair requests (students and staff)
   Option 3: Billing questions for administrative accounts
   Option 4: All other telephone, data, or video questions

If all Service Representatives are helping other customers, you will be asked to hold. We appreciate your patience as we strive to serve all of our customers. You may also send e-mail to: itcom.csr@umich.edu

Fax: (734) 936-7787

E-Mail: itcom.csr@umich.edu

Address:
Arbor Lakes, B2-Suite 1400
4251 Plymouth Rd.
Ann Arbor, MI 48105-2789

For more detailed telephone information, see:
   Student, Faculty, & Staff Telephone Services

Contact ITCom
Additional contact information for ITCom projects and services

Lead Team Members
ITCom organization and Lead Team contact information.
* you need a uniqname and UMICH password to access Lead Team information.

Nuisance/Malicious Calls
Who to contact if you are receiving Nuisance or Malicious calls

Project Managers
Project Managers coordinate large orders, often involving new construction, organizational moves, or renovations

Repairs
ITCom repairs telephone, video, and data circuits; equipment rented from ITCom, and some customer-owned equipment covered under maintenance agreements with ITCom

University of Michigan, National and International Directories
Links to various Yellow Pages, White Pages, business directories, and e-mail addresses from all around the world