Exchange Voice Mail has all the basic features of traditional voice mail services plus these advanced features: the ability to manage your mailbox from a telephone or computer, the ability to receive fax messages, and a voice (speech) or touchtone interface while on the telephone. If you are currently an ITCS Exchange e-mail user, adding Exchange Voice Mail to your account allows you to access all of your messages through one unified mailbox. Exchange Voice Mail can be used on both traditional and VoIP telephones.
There are two types of Exchange Voice Mail accounts—
Exchange Unified
Exchange Voice Mail Only
For those who already have ITCS Exchange e-mail. (Voice mail is added to the account.)
For those who do not have ITCS Exchange e-mail. (This includes those who have their own departmental Exchange service and those who have Exchange Calendar Only)
500MB, 1GB, or 2GB unified mailbox for e-mail, calendar, voice mail, (inbound) fax mail.
10 MB mailbox for voice mail, (inbound) fax mail, and occasional system e-mail. (A Voice Mail Only mailbox is separate from a Calendar Only mailbox.)
Mailbox built on uniqname (or on group name if this is a departmental group mailbox).
Mailbox built on 10-digit phone number.
Message Waiting Indicator (MWI) on request only.
Message Waiting Indicator (MWI) included unless specify "do not want."
Copies of mailbox messages forwarded to uniqname@umich.edu (or groupname@umich.edu) if uniqname or group name has been provided; however, listening to the copy of voice mail does not turn off MWI or deleting the copy does not delete the original.
Access to mailbox through phone, Outlook Web Access (OWA), and Outlook or Entourage.
Access to mailbox through phone or Outlook Web Access (OWA). (OWA access is needed for creating address lists and other functions if did not request mail forwarding.)
User determines when messages are removed from Deleted Items folder.
Automatic removal every Saturday of previous Fri-Thu deleted messages in Deleted Items folder.
Additional voice mail charge: EXVCML $1.85/month ($1.95 FY09) separate from Exchange e-mail and calendar charge.
Charge: EXVCML $1.85/month ($1.95 FY09)
Additional features upon request—
Personal Operator—allows your callers to transfer to one other phone, such as a cell phone, including long distance numbers, while listening to your mailbox greeting. (In other voice mail systems, this is called zero out, personal attendant, or transfer to operator)
Non-University Phone Numbers—allows you to log on to your mailbox with just your PIN from one or more additional phones such as your cell phone or home phone. (In other voice mail systems, this is called Direct Phone Access.)
Additional University Phone Numbers—allows extensions on one phone to share one mailbox.
