Exchange Voice Mail
Exchange Voice Mail has all the basic features of traditional voice mail services plus some advanced features.
Voice Mail Over-Quota Mailbox Policy
ITS Communications Systems Customer Service is notified by the Exchange Voicemail servers when a user's voicemail box exceeds the storage limit (10MB). At that time, a telecom analyst exhausts every opportunity to notify the owner of the mailbox with instructions to delete messages to alleviate the problem.
If the user of the voicemail box cannot be located, or the telecom analyst has not received a response within one week, a second email will be sent to the user and to the department ID manager.
If there is no response after 30 days, the voicemail box will be removed, voicemail configurations will be modified, and the monthly charge will be removed on the date specified.
If the user contacts Customer Service to have the voicemail box rebuilt after it has been removed, the department ID manager or proxy will need to submit a request to install a new voicemail box. One-time charges will apply.