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ITS Networking & Telecommunications

Exchange Voice Mail

Exchange Voice Mail has all the basic features of traditional voice mail services plus some advanced features.

Mailbox Size
  • 10MB
Message Access
  • Phone
  • Outlook Web App (OWA)
  • Personal email (copies of messages only; originals remain in voice mailbox until deleted)
Phone Interfaces
  • Speech (voice commands)
  • Touchtone (key commands)
OWA or Email Interfaces
  • Audio file
  • Speech-to-text
Additional Features
  • Receive fax messages
  • EX-VCML $1.40/month

Northwood Residents/​Students: voice mail charges are covered in your rent; there is no additional charge.
How to Order Department account administrators can order voice mail for staff members through the Online Service Center under Add/Cancel Phone Features.

Northwood Residents/Students can order voice mail using the Exchange Voice Mail Request Form.

Voice Mail Over-Quota Mailbox Policy

When a voice mailbox goes over the current 10MB storage limit, the Exchange mail servers send a notification to ITS Comm Customer Service. Upon receiving the server notification, a Customer Service Representative will exhaust every opportunity to contact (by email or by phone) the owner of the voice mailbox with instructions on deleting messages to alleviate the full mailbox problem.

If the voice mailbox owner cannot be located, or the Customer Service Representative has not received a response within one week, a second email notification will be sent to the voice mailbox owner and to the Department ID Manager.

If there is no response after 30 days, the voice mailbox will be removed from the system, all voice mailbox configurations will be modified and all voice mail charges for that mailbox will be removed.

If the voice mailbox owner contacts Customer Service to have the voice mailbox rebuilt after it has been removed through this process, the Department ID Manager or Proxy will be required to submit a request to install a new voice mailbox and new voice mailbox one-time charges will apply.