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ITS Networking & Telecommunications

Exchange Voice Mail

Exchange Voice Mail has all the basic features of traditional voice mail services plus some advanced features.

Mailbox Size
  • 10MB
Message Access
  • Phone
  • Outlook Web App (OWA)
  • Personal email (copies of messages only; originals remain in voice mailbox until deleted)
Phone Interfaces
  • Speech (voice commands)
  • Touchtone (key commands)
OWA or Email Interfaces
  • Audio file
  • Speech-to-text
Additional Features
  • Receive fax messages
  • EX-VCML $1.40/month

Northwood Residents/​Students: voice mail charges are covered in your rent; there is no additional charge.
How to Order Department account administrators can order voice mail for staff members through the Online Service Center under Add/Cancel Phone Features.

Northwood Residents/Students can order voice mail using the Exchange Voice Mail Request Form.

Voice Mail Over-Quota Mailbox Policy

ITS Communications Systems Customer Service is notified by the Exchange Voicemail servers when a user's voicemail box exceeds the storage limit (10MB). At that time, a telecom analyst exhausts every opportunity to notify the owner of the mailbox with instructions to delete messages to alleviate the problem.

If the user of the voicemail box cannot be located, or the telecom analyst has not received a response within one week, a second email will be sent to the user and to the department ID manager.

If there is no response after 30 days, the voicemail box will be removed, voicemail configurations will be modified, and the monthly charge will be removed on the date specified.

If the user contacts Customer Service to have the voicemail box rebuilt after it has been removed, the department ID manager or proxy will need to submit a request to install a new voicemail box. One-time charges will apply.