Exchange Voice Mail
Exchange email and voicemail and Cisco Unity voicemail will not be billed for usage between January and April 2017. These services appear on your billing statements as EX-MAILBOX, EX-VCML, and FT-VCML, respectively. The items will appear on your billing statements, but the charge will be $0.00. Starting in May 2017, Exchange email rates return to $4.00 per month, and Exchange and Cisco Unity voicemail return to $1.20 per month.
Exchange Voice Mail has all the basic features of traditional voice mail services plus some advanced features.
Voice Mail Over-Quota Mailbox Policy
The Exchange Voicemail Server notifies users by email when their voice mailbox is nearing (or exceeds) the 50MB storage limit. At that time the user should contact Customer Service if they need assistance in accessing the Outlook Web Application to delete messages, missed calls, etc. to free up space in their mailbox.
If there is no response after 30 days, the voice mailbox will be removed, voicemail configurations will be modified, and the monthly charge will end at that time.
If the user contacts Customer Service to have the voice mailbox rebuilt after it has been removed, the department ID manager or proxy will need to submit a request to install a new voice mailbox. One-time charges will apply.