| Access your mailbox from your personal phone |
- Dial access number
- Hear your 10-digit phone number
(or you will hear your name, if it has been recorded in Personal Options)
- Enter your PIN and press #
Or, you can enter your PIN and press # immediately after "Welcome" |
| Access your mailbox from the phone of another Exchange Voice Mail subscriber |
- Dial access number
- After hearing "if this is not your mailbox," press * (star)
- Enter your 10-digit phone number and press #
- Enter your PIN and press #
|
| Access your mailbox from a non-Exchange Voice Mail enabled phone |
- Dial access number
- Enter your 10-digit phone number and press #
- Enter your PIN and press #
|
| After 3 incorrect logon attempts |
Prompt says "Please try again later" and you're disconnected. You can reconnect and try again right away.
If you can't remember your PIN, you can have it reset by ITCom Customer Service (3-2000). Once you're logged on, you can change your PIN, but you have to know it to log on. (OWA Premium users can also have the system reset a PIN and e-mail you the new one. Look under Options for instructions.) |
| |
Voice Interface |
Touchtone Interface |
| |
The Voice (or Speech) Interface is the default interface on first use.
You can change to the Touchtone Interface (temporarily for the current session) by pressing any key and then 0 (while in the Main Menu of the Voice Interface).
Or, you can make the Touchtone Interface your new default by saying "Personal Options" and pressing 4. |
You can go back to the Voice Interface by pressing 6 (Personal Options) and then 4. |
| Main Menu |
You can say:
"Voice Mail"
"E-Mail"
"Calendar"
"Personal Contacts"
"Directory"
"Personal Options"
"Repeat" |
You can press:
1 - Voice Mail
2 - E-Mail
3 - Calendar Options
4 - Find a Contact
5 - Compose a Voice Message
6 - Personal Options
0 - Repeat Menu |
| If you select Voice Mail
| Voice mail messages are played, with "from" and "date" indicated.
Note: The prompt will say "from an unrecognized number" if the number is not that of an Exchange Voice Mail subscriber. However, you can hear the caller's number if you play the Envelope, or see the phone number in OWA, Outlook, or Entourage. |
| If you select E-Mail |
E-mail messages are read. |
| If you select Calendar |
Prompts will guide you through the Calendar options that are available over the phone.
See Calendar Options Command Reference |
| If you select Personal Contacts or Find a Contact, you can search the contact list you set up using your computer interface |
Say the first name and last name of the person you are looking for. Then, you can call (office, cell, home, if you have listed these numbers)—or compose and send a voice message to a mailbox (if the person is an Exchange Voice Mail subscriber). |
Spell the last name and first name of the person you are looking for. (Press the number associated with each letter just once.)
You can also search the Directory by pressing 00, then spelling the last name and first name. Or press ## to spell the e-mail alias*. Or press 0 to key in the 10-digit phone number. |
| If you select Directory (Description) |
Follow the same procedure used above to search the Directory. |
(Directory can be selected in the Touchtone Interface under Find a Contact.) |
| |
*E-Mail Alias:
- The e-mail alias of an Exchange Unified subscriber is the subscriber's uniqname.
|
| If you select Personal Options |
You are put in the Touchtone "Personal Options" interface |
You can press:
1 - Turn On/Off Telephone Out of Office Status
2 - Record Greetings
3 - Change PIN
4 - Use the Touchtone or Voice Interface
5 - Set Local Time Zone
6 - Use 12- or 24-Hour Time Format
* - Return to Main Menu
0 - Repeat This Menu |
| If you press 2 to Record Greetings |
|
You can press:
1 - Record Personal Greeting
2 - Record Out of Office Greeting
3 - Record Your Name (Voice Signature)
* - Cancel
0 - Repeat this menu |
| While Listening to Voice Mail Message |
You can say:
"Rewind" (rewinds a few seconds)
"Repeat" (goes back to beginning)
"Pause" (press any key to continue)
"Fast Forward"
"End"
"Slow Down"
"Faster"
|
You can press:
1 - Rewind (rewinds a few seconds)
11 - Repeat (goes back to beginning)
2 - Pause (press any key to continue)
3 - Fast Forward
33 - Skip to End
4 - Slower
6 - Faster |
| While or After Listening to Voice Mail Message |
"Play"
"Next"
"Delete Message"
"Restore Message"
"Call the Sender"
"Reply" (c)
"Main Menu"
"More Options"
"Previous"
"Play Header" (a)
"Forward Message" (d)
"Flag for Follow-Up"
"Mark as New"
"Find by Name"
"Envelope Information" (b) |
# - Next Message
44 - Flag for Follow-up
5 - Envelope Information (b)
7 - Delete
*7 - Restore
8 - Reply (c)
9 - Mark as unread
0 - Repeat this menu
* (star) - Exit to Main Menu
00 - More Options |
| After Listening to Voice Mail Message |
|
1 - Replay message
11 - Previous Message
2 - Call this contact
6 - Forward Message (d) |
| |
Notes:
- Header includes date/from
- Envelope includes date/time/from/length
- Reply allows you to send a reply message to the caller's mailbox, if the caller is also an Exchange subscriber.
- Forward Message forwards the current message to the mailbox of another Exchange subscriber or a .wav file to the e-mail address of the person you identify.
|
| Listening to E-Mail Message |
Operations are similar to those for voice mail messages. Follow the voice prompts. |
| Reading a FAX message |
Faxes can be sent to your phone number. They can be read using your Outlook, Entourage, or OWA interface. You can receive and forward fax messages that are sent to you, but you cannot originate a fax message. |
| Deleted Messages |
When a message is deleted on the phone, it remains in a Delete File on the web. When the message is deleted from the Delete File, it cannot be restored. |
| Missed Call Identification |
Callers who hang up before leaving a message are identified in an e-mail message sent by the system. |
| Message Waiting Indicator (MWI) |
"On" with each new message; "off " when all new messages are played. This is an optional feature that can be requested through ITCom Customer Service (3-2000). |
| Express messaging from your personal phone to another's Exchange VM mailbox |
Voice Interface:
After logging on to your mailbox, select Personal Contacts or Directory. |
Touchtone Interface:
After logging on to your mailbox, select 4 (Find a Contact) or 5 (Compose a Message). |
| Express messaging from a non-Exchange VM phone to an Exchange VM mailbox (without ringing phone) |
- Dial your access number
- After hearing "to contact someone," press #
- After hearing "if you know the extension," press #
- Enter the extension (10-digit phone number)
- Press # to compose and leave a message
|
| |
Windows Outlook 2003 or 2007 |
Mac Entourage 2004 or 2008 |
Windows/Mac Outlook Web Access (OWA) |
| Access your mailbox |
Open Outlook on your computer |
Open Entourage on your computer |
With Internet Explorer, Mozilla Firefox, or Apple Safari (Mac), go to: http://exchange.umich.edu/ |
| |
 |
 |
 |
| Log On |
Your User name (umroot\uniqname) should appear. Enter your Exchange password and click OK. (For security reasons, do not check Remember my password.) |
Your Domain (umroot) and Account ID (uniqnname) should appear. Enter your Exchange password and click OK. (For security reasons, do not check Save password.) |
User Name: Your uniqname
Password: Your Exchange password |
| |
Your Inbox will open. Your voice messages are sent to your Inbox along with your e-mail. To open a message, click on the subject. |
 |
| |
To play a voice message, click on the attachment or player bar. |
 |
|
| |
To read a fax message, open the attachment. |
|
