Go Directly to Page Content
Go Directly to Site Search
Go Directly to Site Navigation
ITS Networking & Telecommunications
Exchange Voice Mail
ITS no longer offers Exchange Unified Messaging, as most of the campus is migrating to Google email and calendar. The Unified Voice Mail User Guide is still available.

ITS Exchange Unified Voice Mail User Guide

 

Getting Started

  1. Go to Outlook Web App (OWA) at https://exchange.umich.edu/

    2. OWA connects you to your Exchange mailbox via the web.

    OWA Login

  2. Enter your User Name and Password. Then click Sign in.

      User Name: Your uniqname
      Password: Your current ITS Exchange password (also known as your Windows Active Directory password)

  3. Your mailbox will open. Click the Options button in the upper right corner.

    OWA Options

  4. Select Mail and click on the message from Microsoft titled "Welcome to Exchange Unified Messaging."

    In the message, you will see your:

    • Access Number—the phone number to call on your campus to access your voice mailbox over the phone:
      • 5-4242 (734-615-4242) Ann Arbor
      • 3-6767 (313-583-6767) Dearborn
      • 4-5353 (810-424-5353) Flint
    • Extension—your 10-digit phone number
    • PIN—your personal 4-digit identification number for accessing your mailbox on the phone

  5. Using your office phone, call the Voice Mail Access Number for your campus. The system will identify your phone (extension) number. Enter your PIN when prompted.

    Note: Your PIN allows you to access your mailbox via phone; your Password allows you to access your mailbox via computer.

  6. Voice prompts will lead you through changing your PIN and setting up your voice signature and your initial greeting.

 

Access Voice Mail

From your U-M office phone
(or registered U-M device)
  • Dial access number
  • Hear your 10-digit phone number
    (or you will hear your name, if it has been recorded in Personal Options)
  • Enter your PIN and press #
Or, enter your PIN and press # immediately after "Welcome"
From another U-M office phone
(Exchange Voice Mail subscriber)
  • Dial access number
  • After hearing "if this is not your mailbox," press * (star)
  • Enter your 10-digit phone number and press #
  • Enter your PIN and press #
From an external phone
  • Dial access number
  • Enter your 10-digit phone number and press #
  • Enter your PIN and press #

If you can't remember your PIN, reset it in OWA: Options > See All Options... > Phone > Reset PIN.

If you are unable to sign in, or you are using the light version of OWA, contact Networking & Telecommunications Customer Service (3-2000).

 

Manage your Voice Mail over the Phone

The Voice (or Speech) Interface is the default interface after recording your personalized greeting. To change to the touchtone interface: press 0 (while in the Main Menu of the Voice Interface). To make the touchtone interface your default, say "Personal Options" and press 4.

Voice Mail messages are played, with "from" and "date" indicated.

  Voice Commands Touchtone Commands
Main Menu "Voice Mail"
"Email"
"Calendar"
"Personal Contacts"
"Directory"
"Personal Options"
"Repeat"		 1 - Voice Mail
2 - Email
3 - Calendar Options
4 - Find a Contact
5 - Compose a Voice Message
6 - Personal Options
0 - Repeat Menu
While Listening to a Voice Mail Message "Rewind" (rewinds a few seconds)
"Repeat" (goes back to beginning)
"Pause" (press any key to continue)
"Fast Forward"
"End"
"Slow Down"
"Faster"		 1 - Rewind (rewinds a few seconds)
11 - Repeat (goes back to beginning)
2 - Pause (press any key to continue)
3 - Fast Forward
33 - Skip to End
4 - Slower
6 - Faster
While or After Listening to a Voice Mail Message "Play"
"Next"
"Delete Message"
"Restore Message"
"Call the Sender"
"Reply" (c)
"Main Menu"
"More Options"
"Previous"
"Play Header" (a)
"Forward Message" (d)
"Flag for Follow-Up"
"Mark as New"
"Find by Name"
"Envelope Information" (b)		 # - Next Message
44 - Flag for Follow-up
5 - Envelope Information (b)
7 - Delete
*7 - Restore
8 - Reply (c)
9 - Mark as unread
0 - Repeat this menu
* (star) - Exit to Main Menu
00 - More Options
After Message Played Only:
1 - Replay message
11 - Previous Message
2 - Call this contact
6 - Forward Message (d)
Notes:
  1. Header: date/from
  2. Envelope: date/time/from/length
  3. Reply: Send a reply message to the caller's mailbox, if the caller is also an Exchange subscriber.
  4. Forward Message: Forwards the current message to the mailbox of another Exchange subscriber or a .wav file to the email address of the person you identify.
Personal Contacts/​Find a Contact/​Directory
First, set up contacts on a computer interface (Outlook, Entourage, or OWA)		 Say "Personal Contacts" or "Directory"
  • Say the contact's first name and last name
  • Say location (office, cell, home, if you have listed these numbers)
 Press 4 to Find a Contact
  • Spell the last name and first name of the person you are looking for. (Press the number associated with each letter just once.)
To search the Directory:
  • Press 00, then spell the last name and first name
  • Press ## to spell the email alias, or uniqname
  • Press 0 to key in the 10-digit phone number
Personal Options See Touchtone Commands 1 - Turn On/Off Telephone Out of Office Status
2 - Record Greetings
1 - Record Personal Greeting
2 - Record Out of Office Greeting
3 - Record Your Name (Voice Signature)
* - Cancel
0 - Repeat this menu
3 - Change PIN
4 - Use the Touchtone or Voice Interface
5 - Set Local Time Zone
6 - Use 12- or 24-Hour Time Format
* - Return to Main Menu
0 - Repeat This Menu
Reading a Fax Message Faxes can be sent to your phone number. They can be read using your Outlook, Entourage, or OWA interface. You can receive and forward fax messages that are sent to you, but you cannot originate a fax message.
Deleted Messages When a message is deleted on the phone, it remains in the Deleted Items File on the web. When the message is deleted from the Delete Items File, it cannot be restored.
Missed Call Identification Callers who hang up before leaving a message are identified in an email message sent by the system as a missed call notification.

A number may display as unknown if it is blocked by the caller.

Note: Call Forwarding Rules and incoming Fax numbers will appear as missed call notifications.

 

Manage your Voice Mail on the Computer

Windows Outlook 2007/2010
Mac Outlook 2011		 Mac Entourage 2008/2010 Windows/Mac Outlook Web App (OWA)
Access your mailbox Open Outlook on your computer Open Entourage on your computer Open Internet Explorer, Mozilla Firefox or Apple Safari (Mac) and go to: https://exchange.umich.edu/
Sign In
  • Your domain and user name (umroot/​uniqname) should appear.
  • Enter your Exchange password and click OK.
  • Your Domain (umroot) and Account ID (umroot/​uniqnname) should appear.
  • Enter your Exchange password and click OK.
 User Name: Your uniqname
Password: Your Exchange password
Listen to Voice Mail Voice mail messages are sent to your email inbox

Click on the subject line

  • To listen to voice mail, click on the attachment or player bar
  • To read a fax, open the attachment

See Frequently Asked Questions to learn more about using Exchange Voice Mail.

See ITS Exchange Service for information on using your Exchange Email and Calendar features.