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Exchange Voice Mail Only User Guide

Getting Started

  1. Log on to Outlook Web Access (OWA) at http://exchange.umich.edu/

    2. OWA connects you to your Exchange mailbox via the web.

    OWA Login

    You can use any browser to log on to OWA, but only Microsoft Internet Explorer 6 or later provides the Premium version of OWA. Other browsers will open the Light version of OWA. For additional information about browsers and OWA, see Frequently Asked Questions.

  2. Enter your User Name and Password. Then click Log On.

      User Name: Your 10-digit phone number (for example: 7347632000)
      Password: The OWA password assigned to you

  3. Your mailbox will open. Click Options in the top menu and then Regional Settings in the left side menu. Make sure the Eastern Time Zone is selected.

    4. Regional Settings

  4. Select Mail and click on the message from Microsoft titled "Welcome to Exchange Unified Messaging." (Note: the message title is the same for both Exchange Unified and Voice Mail Only Accounts, even though Voice Mail Only is not "unified.")

    In the message, you will see:

    • Your Access Number—the phone number to call on your campus to access your voice mailbox over the phone:
      • 5-4242 (734-615-4242) Ann Arbor
      • 3-6767 (313-583-6767) Dearborn
      • 4-5353 (810-424-5353) Flint
    • Your Extension—your 10-digit phone number
    • Your PIN—your personal 4-digit identification number for accessing your mailbox on the phone

    (If you have elected to have copies of your Exchange mail forwarded to your non-Exchange e-mail account, you will also see the Welcome message there.)

  5. Change your password.

    • Go back to Options
    • Click Change Password in the left side menu. Enter your Old Password (the one you just used to log on) and a New Password of your choosing. Confirm your new password, then click Save.
    • Your New Password must be at least 7 characters long and contain three of the following items:
      • a lower case letter
      • an upper case letter
      • a number
      • a non-alphanumeric character
      It may not contain your uniqname or your name.
    • Remember your new password!
    • Click Mail in the top left side menu to get back to your mailbox screen.

  6. Using your office phone, call the Voice Mail Access Number for your campus. The system will identify your phone (extension) number. Enter your PIN when prompted.

    Note: Your PIN allows you access to your mailbox via phone; your Password allows you access to your mailbox via computer.

  7. Voice prompts will lead you through changing your PIN and setting up your voice signature and your initial greeting.

 

Phone Access

Access Numbers

Ann Arbor 5-4242   (734-615-4242)
Dearborn 3-6767   (313-583-6767)
Flint 4-5353   (810-424-5353)

Mailbox Log On

Access your mailbox from your personal phone
  • Dial access number
  • Hear your 10-digit phone number
    (or you will hear your name, if it has been recorded in Personal Options)
  • Enter your PIN and press #
Or, you can enter your PIN and press # immediately after "Welcome"
Access your mailbox from the phone of another Exchange Voice Mail subscriber
  • Dial access number
  • After hearing "if this is not your mailbox," press * (star)
  • Enter your 10-digit phone number and press #
  • Enter your PIN and press #
Access your mailbox from a non-Exchange Voice Mail enabled phone
  • Dial access number
  • Enter your 10-digit phone number and press #
  • Enter your PIN and press #
After 3 incorrect logon attempts Prompt says "Please try again later" and you're disconnected. You can reconnect and try again right away.

If you can't remember your PIN, you can have it reset by ITCom Customer Service (3-2000). Once you're logged on, you can change your PIN, but you have to know it to log on. (OWA Premium users can also have the system reset a PIN and e-mail you the new one. Look under Options for instructions.)

Voice/Touchtone Interface

  Voice Interface Touchtone Interface
  The Voice (or Speech) Interface is the default interface on first use.

You can change to the Touchtone Interface (temporarily for the current session) by pressing any key and then 0 (while in the Main Menu of the Voice Interface).

Or, you can make the Touchtone Interface your new default by saying "Personal Options" and pressing 4.

 You can go back to the Voice Interface by pressing 6 (Personal Options) and then 4.
Main Menu You can say:
"Voice Mail"
"Personal Contacts"
"Directory"
"Personal Options"
"Repeat"
 You can press:
1 - Voice Mail
4 - Find a Contact
5 - Compose a Voice Message
6 - Personal Options
0 - Repeat Menu
If you select Voice Mail Voice mail messages are played, with "from" and "date" indicated.

Note: The prompt will say "from an unrecognized number" if the number is not that of an Exchange Voice Mail subscriber. However, you can hear the caller's number if you play the Envelope, or see the phone number in OWA.
If you select Personal Contacts or Find a Contact, you can search the contact list you set up using your computer interface Say the first name and last name of the person you are looking for. Then, you can call (office, cell, home, if you have listed these numbers)—or compose and send a voice message to a mailbox (if the person is an Exchange Voice Mail subscriber). Spell the last name and first name of the person you are looking for. (Press the number associated with each letter just once.)

You can also search the Directory by pressing 00, then spelling the last name and first name. Or press ## to spell the e-mail alias*. Or press 0 to key in the 10-digit phone number.
If you select Directory (Description) Follow the same procedure used above to search the Directory. (Directory can be selected in the Touchtone Interface under Find a Contact.)
  *E-Mail Alias:
  • The e-mail alias of a Voice Mail Only subscriber is the subscriber's 10-digit phone number.
If you select Personal Options You are put in the Touchtone "Personal Options" interface You can press:
1 - Turn On/Off Telephone Out of Office Status
2 - Record Greetings
3 - Change PIN
4 - Use the Touchtone or Voice Interface
5 - Set Local Time Zone
6 - Use 12- or 24-Hour Time Format
* - Return to Main Menu
0 - Repeat This Menu
If you press 2 to Record Greetings   You can press:
1 - Record Personal Greeting
2 - Record Out of Office Greeting
3 - Record Your Name (Voice Signature)
* - Cancel
0 - Repeat this menu
While Listening to Voice Mail Message You can say:
"Rewind" (rewinds a few seconds)
"Repeat" (goes back to beginning)
"Pause" (press any key to continue)
"Fast Forward"
"End"
"Slow Down"
"Faster"
 You can press:
1 - Rewind (rewinds a few seconds)
11 - Repeat (goes back to beginning)
2 - Pause (press any key to continue)
3 - Fast Forward
33 - Skip to End
4 - Slower
6 - Faster
While or After Listening to Voice Mail Message "Play"
"Next"
"Delete Message"
"Restore Message"
"Call the Sender"
"Reply" (c)
"Main Menu"
"More Options"
"Previous"
"Play Header" (a)
"Forward Message" (d)
"Flag for Follow-Up"
"Mark as New"
"Find by Name"
"Envelope Information" (b)
 # - Next Message
44 - Flag for Follow-up
5 - Envelope Information (b)
7 - Delete
*7 - Restore
8 - Reply (c)
9 - Mark as unread
0 - Repeat this menu
* (star) - Exit to Main Menu
00 - More Options
After Listening to Voice Mail Message   1 - Replay message
11 - Previous Message
2 - Call this contact
6 - Forward Message (d)
  Notes:
  1. Header includes date/from
  2. Envelope includes date/time/from/length
  3. Reply allows you to send a reply message to the caller's mailbox, if the caller is also an Exchange subscriber.
  4. Forward Message forwards the current message to the mailbox of another Exchange subscriber or a .wav file to the e-mail address of the person you identify.
Reading a FAX message Faxes can be sent to your phone number. They can be read using your OWA interface. You can receive and forward fax messages that are sent to you, but you cannot originate a fax message.
Deleted Messages When a message is deleted on the phone, it remains in a Delete File on the web. When the message is deleted from the Delete File, it cannot be restored.
Missed Call Identification Callers who hang up before leaving a message are identified in an e-mail message sent by the system.
Message Waiting Indicator (MWI) "On" with each new message; "off " when all new messages are played.
Express messaging from your personal phone to another's Exchange VM mailbox Voice Interface:
After logging on to your mailbox, select Personal Contacts or Directory.		 Touchtone Interface:
After logging on to your mailbox, select 4 (Find a Contact) or 5 (Compose a Message).
Express messaging from a non-Exchange VM phone to an Exchange VM mailbox (without ringing phone)
  • Dial your access number
  • After hearing "to contact someone," press #
  • After hearing "if you know the extension," press #
  • Enter the extension (10-digit phone number)
  • Press # to compose and leave a message

 

Computer Access

  Outlook Web Access (OWA)
Access your mailbox With Internet Explorer, Mozilla Firefox, or Apple Safari (Mac), go to: http://exchange.umich.edu/
  OWA Login
Log On User Name: Your 10-Digit Phone Number
Password: The new OWA password you selected at set up
  Your Inbox will open. To open a message, click on the subject. OWA Voice Mail
  To play a voice message, click on the attachment or player bar. OWA Voice Message - PC

OWA Voice Message - Mac
  To read a fax message, open the attachment.  

See Frequently Asked Questions to learn more about using Exchange Voice Mail.