Sunday September 7 2008
Information Technology Central Services at the University of Michigan
Search ITCom

ICD Reports

The following ICD Historical Reports are available on a monthly basis:
  • Agent Detail
  • Agent Summary
  • Contact Service Queue

Descriptions and Details of these reports are available at Cisco's Website.

Contact / Questions

Questions should be directed to Gina Carpenter, 763-7945.

Reports

Authentication is required to view the following Department reports: