ITS Comm End of Year Schedule and Service Order Deadlines
ITS Comm will be closed November 27 (Thanksgiving), November 28, and December 24 (3 p.m) to January 5, 2015.
Deadlines have been established to help ensure that ITS Comm service orders are completed in a timely fashion before and after the end of year break. Service orders must be received no later than 3 p.m. on the following dates:
Please note: these dates are for guaranteed services. ITS Comm will make every effort to complete all orders in a timely manner. In addition to the dates mentioned above, please refer to the ITS Production Freeze Schedule for dates that may impact service requests.
Shibboleth Changes May Require Confirmation of User Information Shared with Blue Jeans
Due to recent Shibboleth changes, existing Blue Jeans users may be prompted to confirm their user information that is shared with Blue Jeans when logging in.
(The steps and screens you will see are similar to Blue Jeans User Registration.)
Blue Jeans Videoconferencing Service Available for U-M Faculty and Staff
A new videoconferencing service, Blue Jeans, is available to all U-M faculty and staff on Ann Arbor, Flint and Dearborn campuses. Blue Jeans is a cloud-based video conferencing service that provides high-resolution video conferencing, content sharing and real time video sharing. It is vendor agnostic, and allows up to 100 endpoints to connect to the same meeting. An endpoint can be a telepresence system, laptop, tablet, or smartphone as well as a standard telephone for audio only connections.
Blue Jeans allows people to meet without the hassle of travelling. It is a useful collaborative tool, allowing virtual meetings, presentations, and even course lectures when faculty members and students are not in the same location.
Information about video conferencing and Blue Jeans including including how U-M faculty and staff can register for a Blue Jeans user account and get started using Blue Jeans is available at myumi.ch/bluejeansinfo.
Fall Rush: Please Allow Additional Time for Your Order to be Processed
In preparation for the fall term, many departments are trying to complete major renovations that require extensive telephone and data service. The increased service order volume may cause a delay in the normal expected turnaround times. To have orders completed in a timely fashion, please allow an additional 14 business days for processing. Your patience during this time is greatly appreciated.
Core Router Replacement at SEB 2/15/14
The core network router at the School of Education Building (SEB) will be replaced on Saturday, February 15, 2014. The work will begin at 5 a.m. and is expected to complete by 5 p.m. Read more...
Avoid the One-Ring Phone Scam
Be aware and don't fall victim to a phone scam known as "The One Ring Scam" or "Missed Call Scam".
The Better Business Bureau has issued the following alert:
How it works:
If you think you've fallen for the scam, immediately notify your phone provider and keep an eye on your phone bill.
Similar to email, if you do not recognize the source, just ignore it.
You can read more about this on various websites:
Telephone System Upgrade in February—No Outage Expected
The campus telephone system will be upgraded to a new software release in February. The work will extend over several days during specific evening maintenance windows. Each component of the system will be upgraded and monitored 24 hours before moving to the next component. This maintenance does not impact VoIP, Voicemail or IP Contact Center services.
The work will be performed February 17–21 and February 24, 2014 between 9 p.m. and 5 a.m. There should be no change in telephone service during these maintenance windows with the exception of midnight Friday, February 21, when there will be a brief delay (less than 10 seconds) in dial tone. Calls in progress will remain connected.
For questions about this upgrade, please contact (734) 764-HELP or 4HELP@umich.edu
Voice Messages on Centrex Phones
The Message Waiting Indicator feature is no longer available on phones using Centrex, due to service changes made by the vendor. An alternative feature is available that forwards voice messages to an email mailbox as soon as a message is left. To subscribe to this feature, please contact customer service at email@example.com.
This service was restored 1/27/2014