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ITS Networking & Telecommunications

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Have you Accepted the new certificate for MWireless, MWireless-UMHS or eduroam?

If not, learn how.

The certificate used by MWireless, MWireless-UMHS and eduroam was renewed in May 2016. Please follow the instructions below to accept the new certificate to continue using MWireless, MWireless-UMHS and eduroam.

What Do I Need To Do?

If your primary wireless network is MWireless or eduroam, use the following instructions:

Apple iPhone, iPod Touch, and iPad Devices

Apple iOS devices will not prompt you to accept a new certificate. Instead, your device will continue to attempt to connect to the network unsuccessfully. To accept the new certificate on an iOS device, use the following instructions

  • Connect to MGuest or use a cellular data connection.
  • Access the automated setup tool at http://its.umich.edu/wifisetuptool
  • Run the setup tool to reconfigure your device to connect to MWireless and eduroam.

All Other Devices

When you connect to these networks on or after May 18, a pop-up box may appear asking you to accept a new security certificate. Please accept the certificate to continue using MWireless and eduroam. If you have problems after you accept the certificate, use the automated setup tool at http://its.umich.edu/wifisetuptool, this will reconfigure your device to connect to MWireless and eduroam.

Need Help?

If you are still having problems connecting to MWireless or eduroam, contact the ITS Service Center:
Mon–Thurs, 7 a.m.–7 p.m. | Fri, 7 a.m.–6 p.m. | Sun, 2–7 p.m.

If your primary wireless network is MWireless-UMHS, use the following instructions:

Apple iPhone, iPod Touch, and iPad - Attempting to connect to MWireless-UMHS, MWireless, or eduroam Apple iOS devices will not prompt you to accept a new certificate. Instead, your device will continue to attempt to connect to the network unsuccessfully. To accept the new certificate on an iOS device, you will need to remove the networks (MWireless-UMHS, MWireless, and eduroam) from your device and add them back again.

Please follow the instructions below to remove the networks:

  1. Open Settings on your iPhone, iPod Touch or iPad
  2. Tap Wi-Fi
  3. Tap the info button next to the network name (e.g. MWireless)
  4. Tap Forget This Network

Once you removed the network from your device:

  • Select the network from the list of available networks
  • Log in using your uniqname and UMICH password

All Other Devices

When you connect to these networks on or after May 18, a pop-up box may appear asking you to accept a new security certificate. Please accept the certificate to continue using MWireless-UMHS, MWireless, and eduroam.

Need Help?

If your device has problems connecting to MWireless-UMHS, MWireless, or eduroam after the certificate update, please contact the UMHS Service Desk at (734) 936-8000 for assistance.


Summer Rush: Please Allow Additional Time for Your Order to Be Completed

We are receiving higher than usual number of service orders. This increased volume may cause a delay in the normal expected turnaround times. In order for us to complete your requests in a timely fashion, please allow an additional 14 business days for us to process, schedule, and fulfill your order. Your patience during this time is greatly appreciated.


Exchange Billing Holiday June and July 2016

The ITS Exchange Service provides voicemail boxes for all U-M phones and email for a small number of researchers with specific requirements, primarily in the Colleges of Engineering and Literature, Sciences and the Arts. These services appear on your billing statements as EX-VCML and EX-MAILBOX respectively.

Despite reduced mailbox rates, we continue to accrue revenue in excess of our expenses. In order to better align revenue with expenses, June and July 2016 are "billing holidays" for Exchange Voicemail and Exchange Mailboxes as well as Dearborn Cisco Unity Voicemail. In other words, these services will not be billed for June or July usage. You will still see the items on your billing statements, but the cost will be listed as $0.00. Normal billing will resume in August at current rates.

Please share this information with staff in your unit responsible for reviewing your billing statements. We appreciate the opportunity to provide you with this service.

If you have any questions about your billing, please call 763-2000 and select Option 4, or you can email itcombill@umich.edu.


Billing Holiday for Exchange Services

The ITS Exchange Service provides voicemail boxes for all U-M phones and email for a small number of researchers with specific requirements, primarily in the Colleges of Engineering and Literature, Sciences and the Arts. These services appear on your billing statements as EX-VCML and EX-MAILBOX respectively.

A recent upgrade to the underlying infrastructure has resulted in reduced expenses. In order to better align costs with expenses, January is a "billing holiday" for Exchange. In other words, Exchange services will not be billed for January usage. You will still see the items on your billing statements, but the cost will be listed as $0.00. Normal billing will resume in February.

Due to these reduced costs, effective February 2016, the new rates for voicemail (EX-VCML) will be $1.20 per month for each voicemail account and email (EX-MAILBOX) will be $4.00 per month for each email account.

Please feel free to share this information with staff in your unit responsible for reviewing your billing statements.

We appreciate the opportunity to provide you with this service. If you have any questions about your billing, please call 763-2000 and select Option 4, or you can email itcombill@umich.edu


 

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