ITS Comm End of Year Schedule and Service Order Deadlines
ITS Comm will be closed Thursday, November 28 (Thanksgiving) and November 29 and December 25–January 2, 2014.
Deadlines have been established to help ensure that ITS Comm service orders are completed in a timely fashion before and after the end of year break. Service orders must be received no later that 3 p.m. on the following dates:
Please note: these dates are for guaranteed services. ITS Comm will make every effort to complete all orders in a timely manner. In addition to the dates mentioned above, please refer to the ITS Production Freeze Schedule for dates that may impact service requests.
Fall Rush Orders May Be Delayed
The increased fall service order volume may cause a delay in the normal expected turnaround times. To have your orders completed in a timely fashion, please allow an additional 14 business days for processing. Your patience during this time is greatly appreciated.
Accept New MWireless Certificate after July 31
Certificates are used to help create a secure WiFi environment. They typically need to be renewed every one to three years. The current certificate used by MWireless is expiring and a new certificate called radius.umnet.umich.edu will be installed on July 31, 2013 at 11 p.m.
What do I need to do?
If your device was configured before July 31, when you try to connect to MWireless a popup box will appear asking you to accept a new security certificated. You need to accept that certificate.
It is possible that a device may still not able to connect to MWireless. If this happens, try removing your current MWireless configuration. Depending on your device, you may need to delete or forget the network. Then reconfigure your device to connect to MWireless by following the configuration instructions. The new certificate will be installed as part of the configuration process.
For Assistance or Questions
Contact the ITS Service Center:
M-F, 7 a.m.-6 p.m. (phone and email); Sun, 1-5 p.m. (email)
UM Wireless Network retired August 1, 2013
Stay connected—set up MWireless today! It only takes a few minutes. See Connecting to MWireless.
Plan Now for Fall Renovations
In preparation for the fall term, many departments will want renovations that may require extensive telephone and data service. Departments should plan now to place orders since the increased service order volume expected during the summer may cause a delay in regular turnaround times.
Distribution Layer Switch Replacements Begin
The process to replace 112 distribution layer switches (DLs) in 98 campus buildings begins in May and continues throughout the summer. In addition, six buildings will get first-time or supplementary DLs.
The new switches (Cisco 3800x and 4500x) support Internet Protocol version 6 (IPv6), the latest version of the protocol for routing traffic across the Internet.
The installation schedule is updated as dates are determined and work is completed. The installations take place during early morning maintenance windows (5 a.m.-8 a.m.) on the scheduled day and they require minimal network downtime.