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ITS Networking & Telecommunications


Fall Rush: Please Allow Additional Time for Your Order to Be Processed

The increased service order volume may cause a delay in the normal expected turnaround times. In order to have your orders completed in a timely fashion, please allow an additional 14 business days for processing. Your patience during this time is greatly appreciated.

Cellular Coverage at Munger Graduate Residences

As is true with many new buildings utilizing energy efficient building standards, the cellular coverage at the Munger Graduate Residences is poor. Read more...

Telephone Usage Charge Information Delayed

Charge information for all telephone usage* from March 3/13/15 through 5/19/15 will be delayed due to an upgrade in our billing software. The charges for these calls will be reflected in the May Statement of Activity.

We are sorry for any inconvenience this delay may cause. If you have any questions, please contact ITS Comm Customer Service at 76(3-2000).

*Note: UMHS telephones with AT&T service are not affected.

Chrome Updates to Affect Blue Jeans

Changes coming to Google Chrome are expected to disable plug-ins needed for Blue Jeans. U-M faculty and Staff should use Safari, Internet Explorer or Firefox when using Blue Jeans.

Applications Not Available During System Upgrade

The Online Service Center (OSC), UMphone Student Services, and Rates information will not be available March 12-16.

The following applications will not be available from Thursday, March 12, at 4:00 p.m. through Monday, March 16, at 6:30 a.m. during the Pinnacle system upgrade:

If you have questions or need assistance with operations that require information from these applications during the upgrade, please contact ITS Comm Customer Service at 76(3-2000) or itcom.csr@umich.edu.

Elimination of MWI Feature on Centrex Phones

The Message Waiting Indicator (MWI) light feature is no longer available for Centrex phones and it will be removed on May 29, 2015 from those Centrex phones that currently have the feature. This decision is due to service changes made by the vendor that provides the MWI circuit. An alternative feature is available that forwards voice messages to an email mailbox as soon as a message is left. In addition, a user can set up a voice mail rule in Outlook Web Access to forward messages to a personal or group email account. Directions are in the Voice Mail User Guide under Additional Features.

Exchange Voice Mail and Email Upgrade Begins January 29—Including New Look for OWA

ITS will be upgrading the Exchange environment to the newest version of Exchange beginning January 29. The impact to users will be minimal and they do not need to take any action.

The upgrade begins with a new Outlook Web App (OWA) sign-in page. Then, email and voice mailboxes will be moved to new servers and the design of the OWA backend pages will change. Only the look of the OWA web pages will be different; all the software functions will be the same. See Exchange Voice Mail and Exchange Service (Email) for more information.


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