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ITS Networking & Telecommunications

Announcements


Applications Not Available During System Upgrade

The Online Service Center (OSC), UMphone Student Services, and Rates information will not be available March 12-16.

The following applications will not be available from Thursday, March 12, at 4:00 p.m. through Monday, March 16, at 6:30 a.m. during the Pinnacle system upgrade:

If you have questions or need assistance with operations that require information from these applications during the upgrade, please contact ITS Comm Customer Service at 76(3-2000) or itcom.csr@umich.edu.


Elimination of MWI Feature on Centrex Phones

The Message Waiting Indicator (MWI) light feature is no longer available for Centrex phones and it will be removed on May 29, 2015 from those Centrex phones that currently have the feature. This decision is due to service changes made by the vendor that provides the MWI circuit. An alternative feature is available that forwards voice messages to an email mailbox as soon as a message is left. In addition, a user can set up a voice mail rule in Outlook Web Access to forward messages to a personal or group email account. Directions are in the Voice Mail User Guide under Additional Features.


Exchange Voice Mail and Email Upgrade Begins January 29—Including New Look for OWA

ITS will be upgrading the Exchange environment to the newest version of Exchange beginning January 29. The impact to users will be minimal and they do not need to take any action.

The upgrade begins with a new Outlook Web App (OWA) sign-in page. Then, email and voice mailboxes will be moved to new servers and the design of the OWA backend pages will change. Only the look of the OWA web pages will be different; all the software functions will be the same. See Exchange Voice Mail and Exchange Service (Email) for more information.


 

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