"Thank you for calling University of Michigan. Please speak one of the following options:
To reach a faculty or staff member, say 'faculty'.
To reach a Department, say 'Department'.
To reach a student, say 'Student'."
Customer
"staff" (speak your choice of staff, student, faculty or department)
U-M Automated Operator
"Please say the full name of the person you want to reach."
Customer
"John/Jane Doe" (say the name of the person you want to call)
U-M Automated Operator
"Are you looking for "John/Jane Doe?"
Customer
"Yes"
U-M Automated Operator
"The requested listing is: 555-5555.Please hold while I connect your call."
Tips
Make sure you speak clearly and directly into the telephone, the U-M automated operator service can become confused by background noise from radios, cellular telephones or speakerphones.
You can say or speak your choice at anytime without waiting to be prompted.
If you choose the department directory during business hours your call will be routed to a U-M telephone operator, during non-business hours your call will be routed to a night service message.
