Information Technology Central Services at the University of Michigan
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Voice-over-IP (VoIP) Rates


VoIP Line

Service Billing Code Monthly Charge
Standard Line
Regular VoIP telephone service, including:
  • Call Forwarding
  • Call Hold
  • Call Park
  • Call Transfer
  • Call Waiting
  • Inbound Caller ID
  • Message Waiting Indicator (MWI)*
  • Quality Reporting Tool
  • Speed Dial
  • Redial
  • Three-Way Conference Call

* Standard with Exchange Voice Mail Only. Upon request with Exchange Unified.
LN-VOIP-LINE $14.15
Internal Line LN-INTL-VOIP $7.05
Multiple Appearance Directory Number (MADN) Line
First Appearance LN-VOIP-MAD1 $14.15
Each Additional Appearance LN-VOIP-MADN $1.50
Integrated Contact Distribution (ICD) Line
ICD Lead Directory Number LN-VOIP-ICDD $14.15
ICD Agent Line LN-VOIP-ICDA $14.15
ICD Supervisor Line LN-VOIP-ICDS $14.15
ICD Agent/Supervisor Personal Line LN-VOIP-ICDP $7.05
ICD Feature FT-VOIP-ICD $36.05/group
ICD Reports   No Charge


No-Cost Features

These features are optional, and must be requested. There is no installation charge for these features.

Please see VoIP Available Features for detailed descriptions.

No-Cost Feature Billing Code
Call PickUp FT-CPU-VOIP
Group Call PickUp FT-VOIPGRCPU
Personal Address Book FT-VOIPPERSA
Fast Dials FT-VOIPFASTD
Attendant Console FT-VOIPATTCO
Directory Number Hunt Member FT-DNHL-VOIP
Directory Number Hunt Master FT-DNHM-VOIP


Billable Features

Please see our available features for detailed descriptions.

Feature Billing Code Monthly Charge
Exchange Voice Mail EX-VCML $1.85
Meet-Me Conference FT-VOIP-MMCF $68.50
ICD Feature Charge See ICD Line Charges


Telephone Equipment

Pricing for Voice-over-IP (VoIP) equipment can be found on the VoIP Sets page. If the equipment that you are looking for is not on these pages, please contact the Customer Service Center at [76]3-2000.