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ITS Networking & Telecommunications

Telephone Features on Basic and Electronic Sets

Many features are available that can make your telephone an even more valuable tool than it already is.

Call Customer Service at 763-2000 to learn more about any of these features.

 
* Standard features
See also:

Authorization Code (Authcode)

If you are away from your office regularly, you may want a way to easily place calls (long distance as well as local) and charge them to your office phone. Subscribers to this feature are assigned a 7-digit authorization code (authcode) that can be tied to a particular project, grant, chart field, or individual. If you subscribe, you can use your authcode from many telephones on campus, giving you the freedom to make calls from a variety of locations.

Documentation

Cost

  • No additional cost


Auto Dial

Do you have one number that you call often? With AutoDial, you can dial that number with the push of one button. Easy as that. Available on Electronic Sets Only.

Documentation

Cost

  • No additional cost


Auto Display

If someone is expecting a call from you, but is tied up on their first line, they can see that you have called because your Name Display shows up for a few seconds while their second line flashes. Up to 24 characters can usually be displayed on the set.

Cost

  • No additional cost


Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) allows a large number of incoming calls to be answered by a group of individuals who serve as the ACD agents. Calls are automatically distributed to the member agents on a most idle basis. The group supervisory position can tell how many calls are in queue waiting to be answered; the wait time of the oldest call in queue; and which agents are logged in. This system offers monthly Call Center Reports that are automatically e-mailed to one or more departmental contacts.

Documentation

Cost



Busy Lamp Field

This feature can help you keep a handle on your office phone by indicating when a phone number is in use. In addition to showing the status of the line, the corresponding button acts as a speed dialer to the number. Available on Electronic Sets Only.

Cost

  • No additional cost


Call Forward Busy

This feature can be added to your phone when you would like calls to be forwarded to another phone number if your phone line is busy.This feature is available for electronic and single line phones.

Cost

  • If the line you want to forward to is on the same electronic set as your primary line, there is no additional cost for this feature. If you request to call forward busy to another phone line not residing on your electronic phone set (except voice mail), there is an additional cost. This also applies if you request to call forward busy from one single line phone to another.


Call Forward Don't Answer

Allows call forwarding to a pre-selected phone number after the line has rung 3-8 times.

Cost

  • No additional cost


Call Forward Programmable

This feature allows incoming calls to be forwarded to another University telephone number. This is a convenient way to provide coverage when away from your desk.

Documentation

Cost

  • No additional cost


Call Hold

Allows you to place a current call on hold. You can then answer another ringing telephone, make an outgoing call, or retrieve a waiting call.

Documentation

Cost

  • No additional cost


Call Hunt

Provides consistent coverage in you department without having to forward your phone when you leave your desk. With Call Hunt implemented on your telephones, an incoming call bounces to the next available (not busy) telephone, allowing more staff to assist callers, reducing the need for voice mail retrieval and customer callbacks.

Cost

  • No additional cost


Call Park

Call Park allows you to put a caller on hold, and retrieve the call from a different telephone.

Documentation

Cost

  • No additional cost


Call Pickup

Provide better coverage with ITCom's Call Pickup. This user friendly feature lets you pick up your neighbor's phone line using your own phone, if he/she is away from their desk.

Documentation

Cost

  • No additional cost


Call Transfer

Call Transfer allows you to transfer a call to another University telephone at no charge. It is also possible to transfer to an outside line, however, local or long distance charges apply. See Call Usage Rates.

Documentation

Cost

  • No additional cost


Call Waiting

Allows a user to hear a tone when they are on the line to notify them that another call is trying to reach them. Users have the option of answering the second call or allowing it to go unanswered. If answered, the user can toggle between calls using the transfer button.

Documentation

Cost

  • No additional cost


Consultation

The Consultation feature allows you to put one number on hold and consult privately with another party.

Documentation

Cost

  • No additional cost


Cutoff on Disconnect

This feature will send a message to disconnect a line after a modem or fax session.

Cost

  • No additional cost


Executive Intercom

Works between two specially designated electronic sets. When you press the Executive Intercom button on your phone set, your message can be heard through the speaker of the electronic set that you are calling. A two-way conversation is possible, if the called party lifts his or her handset. Available on Electronic Sets Only.

Cost

  • No additional cost


Group Intercom

Permits a group of employees to contact each other by dialing a two-digit number assigned to the telephone.

Documentation

Cost



Inbound Caller ID

At a glance, identify the name and telephone number of the person calling. Inbound Caller ID is available at no charge on most University lines. It requires either a Caller ID telephone or Caller ID display box.

Documentation

Cost

  • No additional cost


Intercept Recording

An Intercept Recording notifies callers of your new number when it's been changed. Provided for a maximum of three months.

Cost



Last Number Redial (LNR)

Would you like to conveniently redial people you are trying to reach without dialing their entire phone number again and again? The Last Number Redial feature allows subscribers to redial the last number dialed from their telephone set by pushing the pound key (#) twice.

Documentation

Cost

  • No additional cost


Make Set Busy

Allows ringing to be turned off for all lines on your set (Button Required). Only available for phones that are configured with the Automatic Call Distribution feature.

Documentation

Cost

  • No additional cost


Message Waiting Indicator (MWI)

An indicator tells you there is a voice mail message (or messages) waiting for you in your mailbox. The indicator turns off when you have listened to all your new messages.

This feature can be activated upon request.

Some telephones have a Msg Wait button that the user can press to directly dial the voice mail system when the Message Waiting Indicator is on.

Documentation

Cost

  • No additional cost


Multiple Appearance Directory Number (MADN)

Do you work at more than one location on campus? With a MADN, your number can ring at numerous locations anywhere on campus.

Cost



Music on Hold

Name that tune. Give your customers something nice to listen to while they're on hold. Available on Electronic Sets Only.

Cost



Name Display

This feature displays your name and phone number when you make calls to campus lines that also have telephone display sets. In fact, many U-M telephone sets already have display units built into them.

When your caller has Name Display, you will know who is calling you before you answer your phone. Basic phone lines can be programmed with up to 15 character name displays and most Advanced phone lines (electronic, multi-line phones) can be programmed with up to 24 characters.

Cost

  • No additional cost


Outbound Caller ID (Personal University Number)

Outbound Caller ID (Personal University Number) allows your 10-digit number and "UNIV OF MICH" to be displayed when you call an off-campus number that has a Caller ID device connected to it. You can also block your personal university number on any specific call by first dialing *67 then 9 and the number you wish to reach.

If you do not have this feature, the default display is "UNIV OF MICH 734-647-0000" (or the Flint or Dearborn numbers if calling within these campuses).

In either case, the actual text displayed to the person receiving the call may depend upon the telephone service they use. Some services display no text or a non-descriptive phrase such as "Unknown Caller."

Outbound Caller ID (Personal University Number) is not available on University Housing residents' telephones or on Voice-over-IP (VoIP) telephones on the Flint and Dearborn campuses.

Cost

  • No additional cost


Ring Again

Ring Again can be used to notify you that the busy University number you have tried to reach is now idle, ready to accept incoming calls. It can automatically connect you when you lift your receiver.

Documentation

Cost

  • No additional cost


Simultaneous Ring (SimRing)

If you work in multiple locations, the SimRing feature allows you to personally direct calls from your phone to up to five locations, including your cell phone and pager, all at the same time. With this feature, you are able to easily set up and change where your calls are directed. The feature is restricted to your local calling area.

Documentation

Cost

  • No additional cost


Six-Way Conference

You can create a 6 party conference call with this feature. Available on Electronic Sets Only.

Documentation

Cost

  • No additional cost


Speed Calling

Do you have a long list of frequently called numbers? With Speed Call, one key on a multi line set accepts codes entered by the user. Each of these codes is associated with a given phone number on the user's Speed Call list. You can program a list of 10, 30, or 50 frequently called numbers. An access code or key can be used to automatically dial the numbers.

Documentation

Cost

  • No additional cost


Three-Way Conference

Up to three parties may participate in a group conversation using the Three-Way Conference feature.

Documentation

Cost

  • No additional cost


Voice Mail

See Voice Mail Services to learn what's available.

Cost



Voice Mail—Announce Only

The Announce Only voice mailbox feature provides up to 4 minutes of message recording length.

Cost



Voice Menu Service

Answers calls with a greeting, and presents a series of options.

Cost



For More Information call 763-2000

For Telephone Repairs call 647-8888