Monday December 1 2008
Information Technology Central Services at the University of Michigan
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U-M Virtual Private Network (VPN)

Frequently Asked Questions

How do I upgrade to the newest version of the Cisco VPN Client?

The newest version of the Cisco VPN Client is available from this web site. If you are running an older version of the client, it is recommended that you upgrade to this version. Many issues have been resolved with this new version; see the Cisco Release Notes for VPN Client for more information.

To upgrade your Cisco VPN Client in Windows, you will first need to manually uninstall the old version of the client:

  • From the Start menu, select Settings » Control Panel » Add or Remove Programs.
  • Select VPN Client from the program list, and click the Change/Remove button.
  • When it asks if you want to completely remove the Cisco VPN Client, including Profiles and Certificates, click OK.
  • You will be asked to reboot your machine. Click OK.
  • After your machine boots up, download the newest version of the Cisco VPN Client from this site, and install it.

For Mac OS X, first download the new Cisco VPN Client installer from this web site to your desktop. Open the compressed file and double-click on the Cisco VPN Client.mpkg icon to launch the installer. You do not need to uninstall the old client before installing the new client; the installer will prompt you to simply Upgrade your current installation. A reboot will be necessary.

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